Last Updated at 2018-01-29 23:06:16 PCT
Although our standard for quality is uncompromising, there have been rare incidents when our warehouse team has made a mistake on an order. If you received your package and something was missing from your order, don't worry - we'll take care of it quickly and hassle-free!
All you need to do is click here to go to firstname.lastname@example.org. After you enter your email address and order number, you can select which item(s) were missing, as if you were going to return them. In the box that says "Select a Return Reason", choose "Missing Item." Simply follow the instructions on the screen and we'll have a replacement sent your way in no time!
As soon as we receive your request and verify the error, we will issue an immediate priority replacement shipment with the missing item. Before you know it, your full order will be in your hands!