Think Cosmopolitan: we’re all about the home. Owned by Romain and Kim Dubus, we’re a small family business expending at a fast pace, the goal of the team is inspiring folks from all walks of life to take ownership of their spaces & create value where they’re planted.

PRODUCT CONTENT MODERATOR

WHAT YOU WILL DO:

The Content Moderator reads customer reviews, ensures that they meet the website's guidelines, and conducts research to adequately answer consumer questions that are submitted on the product page. Content Moderators are responsible for product research and providing customers with requested information while dissolving customer pain and escalating content-related issues by forwarding to the appropriate teams.

RESPONSIBILITIES:

• Approve or deny customer-generated reviews, questions, and responses within the required time frame.
• Research product questions and provide accurate answers within the required time frame.
• Work with teams to update or add content on the product page if it is incorrect or missing.
• Refer appropriate customer issues to Customer Service to be satisfied.
• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.

BASIC QUALIFICATIONS:

• High school diploma or equivalent
• Adept with Microsoft Office applications
• Knowledge of E-commerce industry
• Well-developed interpersonal skills
• Excellent written/verbal communication skills
• Grammar skills
• Detail-oriented
• Organizational skills
• Customer-centric attitude
• Familiarity with social media

PREFERRED SKILLS AND EXPERIENCE:

• Customer Relations Management
• Customer Service

ADDITIONAL REQUIREMENTS:

• Willingness to work long hours and weekends if needed
• This position requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.​
• Ability to travel between Think Cosmopolitan locations in Hollywood, CA.

Think Cosmopolitan is an Equal Opportunity Employer; employment with Think Cosmopolitan is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of Think Cosmopolitan’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (323) 747-8207.