BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND BUSINESS TRANSLATION
Business Development - Marketing and Communications
Location: Vancouver, BC, Canada
Think Cosmopolitan, founded by Romain Dubus, is a rapidly expanding company that integrates innovative ventures in hospitality, real estate, e-commerce, and beyond to inspire individuals from all backgrounds to enhance their surroundings and create lasting value. All our operations are strategically aligned to fund the Mars Project, our ambitious initiative to develop sustainable human habitats on Mars by the late 2020s.
The Customer Service Representative will communicate with customers and respond to inquiries regarding products and services. And will also handle and resolve any complaints or concerns that the customer may have.
Responsibilities
- Placing orders for customers
- Communicate with customers via telephone and email to provide information about products and services.
- Responsible for handling customer contacts which include, placing orders, reviewing existing order status, setting up buyers remorse returns, checking shipping status and tracking and contacting carriers if necessary.
- Be knowledgeable as to all aspects of frontline customer care and be able to think outside the box if necessary to resolve any issue that arises.
- Organize, plan and prioritize work load.
- Able to help and instruct other agents as to the best path to resolve the customers issue.
- Work on other assigned special projects as needed.
- Perform other duties as required and assigned by manager and upper management.
- Follow legal policies as directed.
Basic Qualifications
- Bachelor’s degree or 5+ years’ experience in marketing, events, customer service, or a hospitality-related field
- Experience with designing and managing large scale events
Preferred Skills and Experience
- Must have a High School Diploma or equivalent.
- 1 year of customer service experience in a call center preferable, but not necessary.
- Must have proficient organizational skills and the ability to multi-task.
- Must be proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, MS Outlook.
- Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company’s success.
Additional Requirements
- Ability to travel domestically and internationally as needed to attend events
- Willing to work a non-traditional schedule to accommodate activities
ITAR Requirements
To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Think Cosmopolitan is an Equal Opportunity Employer; employment with Think Cosmopolitan is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of Think Cosmopolitan’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department via email at hr@thinkcosmopolitan.com.
Please send all applications to info@thinkcosmopolitan.com with the subject "Employment Application".
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