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BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND BUSINESS TRANSLATION 90028

 

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND BUSINESS TRANSLATION

Business Development - Marketing and Communications
 

Think Cosmopolitan: we’re all about the home. Owned by Romain and Kim Dubus, we’re a small family business expending at a fast pace, the goal of the team is inspiring folks from all walks of life to take ownership of their spaces & create value where they’re planted.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND BUSINESS TRANSLATION

WHAT YOU WILL DO:

The Customer Service Representative  will communicate with customers and respond to inquiries regarding products and services. And will also handle and resolve any complaints or concerns that the customer may have.​

RESPONSIBILITIES:

  • Placing orders for customers
  • Communicate with customers via telephone and email to provide information about products and services.
  • Responsible for handling customer contacts which include, placing orders, reviewing existing order status, setting up buyers remorse returns, checking shipping status and tracking and contacting carriers if necessary.  
  • Be knowledgeable as to all aspects of frontline customer care and be able to think outside the box if necessary to resolve any issue that arises.
  • Organize, plan and prioritize work load.
  • Able to help and instruct other agents as to the best path to resolve the customers issue. 
  • Work on other assigned special projects as needed.
  • Perform other duties as required and assigned by manager and upper management.
  • Follow legal policies as directed.

BASIC QUALIFICATIONS:

  • Bachelor’s degree or 5+ years’ experience in marketing, events, customer service, or a hospitality-related field
  • Experience with designing and managing large scale events

PREFERRED SKILLS AND EXPERIENCE:

  • Must have a High School Diploma or equivalent.
  • 1 year of customer service experience in a call center preferable, but not necessary.
  • Must have proficient organizational skills and the ability to multi-task.
  • Must be proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, MS Outlook.
  • Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company’s success.​

ADDITIONAL REQUIREMENTS:

  • Ability to travel domestically and internationally as needed to attend events
  • Willing to work a non-traditional schedule to accommodate activities

Think Cosmopolitan is an Equal Opportunity Employer; employment with Think Cosmopolitan is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of Think Cosmopolitan’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (323) 747-8207.

JOB LOCATION

Please send all applications to info@thinkcosmopolitan.com with the subject "Employment Application"