Think Cosmopolitan: we’re all about the home. Owned by Romain and Kim Dubus, we’re a small family business expending at a fast pace, the goal of the team is inspiring folks from all walks of life to take ownership of their spaces & create value where they’re planted.

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE AND BUSINESS TRANSLATION

WHAT YOU WILL DO:

The Customer Service Representative ​ will communicate with customers and respond to inquiries regarding products and services. And will also handle and resolve any complaints or concerns that the customer may have.​

RESPONSIBILITIES:

• Placing orders for customers
• Communicate with customers via telephone and email to provide information about products and services.
• Responsible for handling customer contacts which include, placing orders, reviewing existing order status, setting up buyers remorse returns, checking shipping status and tracking and contacting carriers if necessary.  
• Be knowledgeable as to all aspects of frontline customer care and be able to think outside the box if necessary to resolve any issue that arises.
• Organize, plan and prioritize work load.
• Able to help and instruct other agents as to the best path to resolve the customers issue. 
• Work on other assigned special projects as needed.
• Perform other duties as required and assigned by manager and upper management.
• Follow legal policies as directed.

BASIC QUALIFICATIONS:

• Bachelor’s degree or 5+ years’ experience in marketing, events, customer service, or a hospitality-related field
• Experience with designing and managing large scale events

PREFERRED SKILLS AND EXPERIENCE:

• Must have a High School Diploma or equivalent.
• 1 year of customer service experience in a call center preferable, but not necessary.
• Must have proficient organizational skills and the ability to multi-task.
• Must be proficient with written and verbal communication skills, email, internet usage, MS Word, MS Excel, MS Outlook.
• Adapt to changes in job requirements, learning and applying new skills as needed to ensure the company’s success.​

ADDITIONAL REQUIREMENTS:

• Ability to travel domestically and internationally as needed to attend events
• Willing to work a non-traditional schedule to accommodate activities

Think Cosmopolitan is an Equal Opportunity Employer; employment with Think Cosmopolitan is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of Think Cosmopolitan’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (323) 747-8207.